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The seller's return policy, whose products are sold on our website (hereinafter, the “Seller”), lasts 14 days. If 14 days have passed since receiving your order, we unfortunately cannot offer you a refund and you are no longer entitled to request a return.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods or of the last good, if the contract concerns multiple goods ordered by the consumer in one order and delivered separately. If 14 days have passed since receiving the item, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, the item in your order must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide proof of purchase (such as a copy of the receipt) for the item you wish to return.
To initiate a return, you can contact us at contact@bergenso.com
If your return request is accepted by the Seller, we will send you a return label as well as instructions on how and where to send the package. Items returned without a prior return request within the specified period will not be accepted.
You can contact us with any return-related questions at the following address contact@bergenso.com
To exercise your right of withdrawal, you must inform BERGENSO of your decision to withdraw from this contract by means of a clear statement (for example by email) at the following address contact@bergenso.com.
You will have to pay the shipping costs for returning your item yourself.
Depending on where you live, it may take some time before you receive your exchanged item.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right of cancellation before the cancellation period expires, which ends from the moment the item is entrusted to the carrier.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You should inspect your order upon receipt and contact us immediately if the item delivered is defective, damaged, or different from the item you ordered.
This will allow us to assess the problem and make our best efforts to resolve it as quickly as possible.
By exception to point 1 above, certain types of items cannot be returned.
They cannot be returned, therefore, from a refund:
• perishable goods (such as food, flowers, or plants);
• personalized products (such as special orders or custom-made items);
personal care items (such as beauty products).
• hazardous materials and products, liquids, gases, or flammable products.
Please do not hesitate to contact us if you have any questions or concerns about your specific item.
EXCHANGES
If you would like to obtain a different item from the one that was ordered, we recommend placing a new order and returning the item that does not suit you.
To process a return, you must provide us with a receipt or proof of purchase. After contacting us by email, you will receive a return address to which you can send your products back. Return shipping costs are the responsibility of the consumer.
If you request a refund in accordance with the terms of this policy, we will send you all payments we have received from you (except for additional delivery charges resulting from your choosing a different delivery method than the standard delivery offered free of charge on our site), immediately and in any case no later than fourteen days from the day we received your request.
Refunds (if applicable)
We undertake to inform you as soon as the Seller has received and inspected your returned order. We will let you know whether your refund for this return has been approved or not by the Seller. If the Seller approves your refund request, you will be automatically refunded the price paid for the returned item or items to the same account linked to your original payment method, unless you have expressly agreed to a different payment method; in any case, you will incur no fees as a result of the refund. Please note that refund processing by banks and various payment providers is subject to delays specific to them and that we are not able to control.
Late or missing refunds (if applicable) If you have not yet received your refund, please first check your bank account. Then contact your credit card issuer because there may be a delay before your refund is officially posted. Then contact your bank. A processing delay is often necessary before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@bergenso.com
Sale items (if applicable)
The policy remains the same for sale items.
Exchange (if applicable)
Exchanges are free and valid for all items, including damaged ones or if you have size issues. Only return shipping costs are the responsibility of the customer.
To initiate an exchange, you can contact us at contact@bergenso.com
Gifts
If the returned item has was marked as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the recipient chose to receive the item first and give it to you later, we will send them a refund and they will know that you have returned the item.